Terms & Conditions

Satisfaction & Return Policy

FrameMyTV.com LLC warrants that products manufactured by FrameMyTV are free from defects in material and workmanship under normal use and service for a period of one year from date of shipment from our factory.  FrameMyTV's obligations under this warranty are limited to replacing or repairing, at its option, any of the products determined to be defective.  This warranty shall not apply to any equipment that has been repaired or altered, except by FrameMyTV, or which has been subjected to misuse, negligence, or accident.  In no case shall FrameMyTV's liability exceed the original purchase price.  For products purchased and resold by FrameMyTV, the manufacturer's warranty applies.  This warranty is given in lieu of all other warranties, whether expressed, implied, or statutory.   All other Warranties (whether expressed, implied, or statutory), including, WITHOUT LIMITATION, Warranties of Merchantability and fitness for a particular purpose, are specifically excluded.  No person is authorized to extend or alter the terms of this limited warranty.

The FrameMyTV.com LLC return policy is designed with your total satisfaction in mind. Once an order is received an immediate accuracy review is conducted and the order is approved before release to design and production. Before an order for custom merchandise can be released to production, the order must be paid in full. Accordingly, order revisions and/or cancellation requests for custom manufactured products (ie: frames, etc.) must be received within 48 hours of the original purchase date. A fee may be applicable for modifications requested after 48 hours from the time of purchase. Payment refunds are processed within one week by the method originally used to make the purchase. Refunds over $200 will be issued by check only within 30 days from the date refund authorization is approved. An administrative processing fee of 5% of the order total will be imposed on all cancelled orders regardless of the time elapsed since the order was placed. Orders paid for by check may be placed on hold if a check is returned for non-sufficient funds. Returned checks are subject to a $30 fee.

Since all frames are custom made to the purchaser's specifications, sales are final after the 48 hour cancellation window has passed. Requests to return defective merchandise must be made within 10 business days of the receipt of merchandise and are exchanged for the same or similar product. If attempts to correct defective merchandise are unsuccessful then FrameMyTV management may issue a refund if no further remedies apply. When purchasing custom made products, it is reccommended that samples be ordered prior to purchasing to ensure the color, finish, or other characteristics are in accordance with the purchaser's expectations. To ensure satisfaction, our personnel will always make a reasonable effort to select as consistent of a piece of material as possible. However, with any naturally grown product, variations in grain pattern and coloring are common. 

Estimated ship dates are provided as an estimate of the date the orders is expected to ship based on current production times. While we always strive to ship on or before the estimated ship date, this date is not guaranteed. The manufacturer also cannot be held liable for delays and/or damages by the shipping carrier. In the event of shipping damages, FrameMyTV must be notified within 24 hours and all original packaging materials must be retained for an inspection of the damaged merchadise by the carrier. Shipping damages not reported within this window will be the responsibilty of the recipient. The manufacturer is not obligated to provide compensation and/or refunds in the event of an unforseen manufacturing delay unless the delay is greater than 30 days from the estimated ship date. Upon request orders can be expedited for faster than normal production. Expedited orders are subject to a 15% surcharge computed based on the standard retail price.

All custom made products are made in accordance to the television manufacturer's specifications or the dimensions provided by the customer. All products are made to an indsutry standard tolerance of 1/4" from any specified dimensions. In the event incorrect information about the television, model number, or dimensions has been provided by the consumer or television manufacturer, FrameMyTV cannot be held responsible for the resulting custom made product. To ensure complete concealment of the television, a nominal overlap of up to 1/8" over the visible screen surface is considered normal.

Infrared repeater compatibility can not be guaranteed with every television or in every environment due to factors beyond the manufacturer's control. Use of the wall adapter power pack may be required in some applications. When possible a reasonable effort will be made by the manufacturer or by a third party associated of the manufacturer to remedy any such problems with infrared compatibility in a specific environment. In the event a remedy cannot be determined, the manufacturers liability will be limited to the retail cost of the infrared repeater system.The infrared repeater component carries no warranty when used outside the United States or with a non-United States television model.

Please contact FrameMyTV to obtain an RMA number before returning any merchandise. Consumers need to retain original packaging in order to return merchandise. In the event FrameMyTV is unable to remedy the problem, a credit will be issued upon receipt and inspection of the merchandise at our warehouse. 

Authorized resellers or dealers of our products are independent third party company's. Therefore, any purchase from an authorized reseller is considered to be a private transaction between the authorized reseller and the end consumer. Support and/or refunds refunds for merchandise purchased through an authorized dealer are to be resolved between the authorized reseller and the end consumer. FrameMyTV cannot be held liable or responsible for the actions, fees or any other business dealings between the authorized reseller and the end consumer. Complementary and/or orders at promotional prices may not carry a standard warranty and may be exempt from manufacturer's guarantees and should be considered purchased "As-Is."

FrameMyTV reserves the right to modify return policies, pricing, and/or dealer programs at the manufacturer's sole discretion. Additionally, as a private company, FrameMyTV reserves the right to deny service to any individual or company.